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[20 Jul 2009|09:16am] |
A couple of Surveys I swiped........
( Da Surveys )
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[20 Jul 2009|08:08pm] |
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Here is the first response I have gotten from NWA about my dissatisfaction with their rescheduling of my flight.
So much help. NOT.......
Dear Mr. Hayenga,
RE: Case Number 7874315
I am truly sorry for your disappointment with the schedule change for
your upcoming trip and understand this adjustment will prevent you from
meeting certain obligations. We have made every effort to rebook your
reservations on flights timed as closely as possible to your original
schedule.
If the new schedule does not meet your requirements, I encourage you to
contact one of our reservations sales agents for further assistance.
They can be reached at one of the following numbers.
- Delta Air Lines - 1-800-221-1212
- Northwest Airlines - 1-800-225-2525
Be assured I will be sharing your concerns with our Network Planning and
Analysis leadership team for their future consideration with flight
changes in this market.
Sincerely,
Brittni Kreft
Customer Care
Northwest/KLM/Delta Air Lines
Northwest Airlines is now part of Delta Air Lines
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