| 3:28p |
Hello,
I am writing because of my order 03124802808500, which was resent to
me after my initial order never arrived. While I did receive my
drugstore.com order today, it was packed in a garbage bag, and it
contained a soaked paper towel, and a number of extremely unusual
objects which I did not order. I didn't receive the Burt's Bees rescue
ointment, and my Seventh Generation Shower cleaner was broken. I
received all of the other items that I ordered. In addition to the
items that I ordered, I also received the following:
1.a used pedometer
2. one crushed tea light candle
3. two used, rusty caribiner clips
4. an open package of brass screw hooks
5. a large plaster hook with paint and plaster on it
6. an odd small, plastic item with a picture of Willy Nelson (I'm
really not sure what it is...it mighteven be some other person..we
really can't tell
7. an open, used container of Anbesol
8. an open spray container of lens cleaner
9. a key ring with a "Batz" corporation tag
10. a partially burned orange birthday candle; and last but not least
10. toe nail clippers, which were uncontained and probably used
I have taken photographs of these items, and I will forward them to
your customer service department. This is the oddest thing I have ever
experienced as a customer, and I am especially disturbed that some of
the items, namely the used Anbesol and toe nail clippers, are possibly
unhygenic and may constitute a threat to health. I find it frightening
that my order was full of dirty, used materials that were either
included as a prank or the intentional or accidental inclusion of
garbage in my order. Either way this borders on tampering. I can't
imagine that someone would be so thoughless. Even if this was
accidental, how difficult would it be to pick the trash out of my
order before sending it to me in a garbage bag. The inclusion of trash
in my order makes me rethink the idea of ordering online or at the
very least from drugstore.com.
Please let me know how this could have happened, what immediate steps
will be taken to correct the situation, and why my family should
remain customers of drusgstore.com?
Sincerely,
Nichole ---- |