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Okay. So, you know how you can take old printer cartridges into stores and get cash or credit toward your next purchase? Right. So, Office Max has always had the best deal as far as I know. For every cartridge one brings in, one will receive $3 off their purchases. I needed both a color and a black cartridge for my printer today, so it seemed like a fantastic day to turn in the five empty cartridges I have here at home.
First, I grabbed what I intended to purchase. Then, at the register, Dwayne pulled out the empty cartridges and said to the associate, "We'd like to get a credit for these."
He said it in a total reasonable, polite way. The guy was all, "Do you have a rewards card?"
I shook my head and said, "Uh, no?"
He said, "Well, I can't give you a credit for those unless you have one."
Then he pulled out a sheet of paper, told me to take it home and fill it out, then to go online to set up my account. He was very curt, very rude, very uninformative. He scanned the purchase, scanned the code for each of the five cartridges, and told me the total. It was for the full price. I said, "What about the credit?"
He said, "You'll get that at the end of the month via email."
O-kay. I said to Dwayne, "I don't know if I want to do that."
I started racking my brain, trying to figure out if one of the other office supply stores in the area had a better plan. In those few seconds, the guy started gathering up my old cartridges in a huff like he was going to give them back to me because I dared to question if this is the best option for me. WHAT THE FUCK. The thing is, there didn't seem like a good reason why he had to be like that. It isn't like there was some huge line or anything for him to hurry and attend to. The store was practically empty.
I decided to go ahead with the purchase, but I was streaming about how rude he was from start to finish. Just a total asshole. Then, when I got home, I went on the Office Max site to see where I needed to go to set up this rewards card account. According to the paperwork I was given, I wasn't supposed to be doing this at all. The associate was supposed to have done it for me. So, I called the store and asked how to go about setting it up online by myself. The kid who answered said, "Um, well, our employees are supposed to do that for you. If you want to fill out that paper and bring it back here, we'll set it up for you."
Furious, I drove back to the store. There, a female employee told me the kid on the phone was wrong. I could have set it up online at home. I just would have had to go to some place on the upper right at the website. But, she said, "I don't know why the first person didn't do this for you, but I'll take care of it now."
So, she has my paper with the information. And supposedly she's going to set me up with an account so I can get my $15 credit for the cartridges at the beginning of October via email.
I am NOT pleased with the customer service. If the original dickhead had done his job correctly, this would have been a completely different situation.
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