For the first time ever, I've filed a complaint with the Better Business Bureau. Remember last month, when we were given wrong info as to where to pick up our bus for the After Dark Tour in DC? (See my entry for October 5th). I never did hear anything from them so this past Monday, I contacted them again. Today, I had a reply in my e-mail. All the reply was was an e-ticket for an After Dark Tour to be used before April 30th, 2010. That would have been helpful if they had sent it within two days of my original complaint, you know, while I was still there! There was no apology letter, no acknowledgment to my actual complaint, just an e-ticket. Sorry, no, that does not cut it. So a complaint has been filed and hopefully I will get my refund. The company did have an A- rating with the BBB so I'm hoping I'll have success.
On a more positive note: Back in September, I renewed my anti-virus. (See my entry for September 30th). I was billed twice and called to get it straightened out. I was supposed to get a refund within 5-7 days but still hadn't as of this past Monday so I called them again. (I was quite productive on Monday, apparently). Today, I had an e-mail saying my money would be credited to my checking account and when I checked my bank statement online, the money was back there. So Yay! for Trend Micro.
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