As stated in my User Info, I do not appreciate users posting in my personal journal with questions regarding Support. Please post these kinds of questions on the Support Board. You may also Submit A Request if your question has not already been answered.
I know!!! It's just so fucking great how people know how to read these days, isn't it?! [/sarcasm] I think I stole that from there because I was too lazy to type it out.
Like she says in her profile, she doesn't answer questions here, but you can Submit a Support Request. But please be specific about what you'd like, because support volunteer's are, for the most part, not mind-readers. :)