ks (kennys) wrote, @ 2004-06-14 13:29:00

I totally understand
So my Sprint bill this month has an extra $30 charge on it for PCS Vision (Internet) usage. My (mis)understanding was that Vision was included in my plan because that's what the salesman told me 8 months ago. Long story short, I argued with Sprint people on the phone for an hour the other day, and they said there was no way they could reverse the charge, and that it wasn't important enough to them to keep me as a customer to act responsibly and honor the promise made by a representative of their company (who cannot be reached at the numbers he gave me in August, conveniently).

So I found this from a recent edition of This Is True, a humorous News of the Weird-esque email list I've been on for years:

DISCONNECTED: "I just lost it," said Jason Perala, 22, who said his cell
phone didn't work well and service was intolerable. So he stopped in at
a Verizon Wireless store at a mall in Fargo, N.D., planning to yell at
the clerks. But Perala was wearing safety glasses when he arrived at
the store and, he said later, "I just started grabbing computers and
phones and throwing them. I just destroyed the place." Verizon said the
store suffered $2,000 in damage. He trashed the store for about 10
minutes before police arrived and hauled him to jail, where he faces a
charge of felony criminal mischief. "I just couldn't stop," he said
later, "but I hope my message got across." (Fargo Forum) ...Which was:
Can you hear me NOW?

I totally understand, man.

What national cell phone providers do anyone that reads this use? I'm shopping for a new one...

justinw 2004-06-14 15:41 (link)

With the exception of that hilarious story, I have heard nothing but praise for Verizon's coverage. As for pricing, I'm not really sure, that changes from carrier to carrier and can sometimes be negotiable. As for customer service, I've only heard the industry-wide complaint about various fees that randomly popup all over the place, at a suspiciously high frequency, as well as the huge fee for breaking contract. I called them to downgrade my plan last month, and to my surprise I was able to do it without resetting the 2-year countdown on my contract... I've heard some horror stories about that. A couple months after I got my phone, I dropped it on cement from about 3 feet up... visibly there was only a small scratch, but the ear piece stopped putting out sound. When I brought it in, I simply told them what was wrong with the phone, w/out telling them anything about what had happened. They asked no questions, and completely replaced the phone, after transferring my phonebook data. (Reply to this) (Thread)

	jts20 2004-06-14 18:45 (link)
	I'll give another plug for Verizon. They've worked wonderful for me and their coverage of the Southeast is wonderful. There's aren't many places that you'll be sent that Verizon doesn't cover. Good Luck. (Reply to this) (Thread)

	sef3121 2004-06-15 17:11 (link)
	I use Cingular. It's not too bad, I have the nation coverage plan. Next time I get a phone though, I want one with color and the camera. (Reply to this) (Thread)