I can't believe they never sent them to you. Did they charge you for them? When I inquired about the cards in general, they gave me some song and dance about the machine being offline. If they did charge you, please let me have the original order number for it.
I hate seeing ANYONE get rooked and I love fighting to get people their money back. Plus, I take this personally, as they are supposed to be representing me and if that's image they are going to display, my image is gonna suck!!! :)