When it comes to fax to email/email to fax services, using voice over IP technology can sometimes be problematic. VoIP or Voice over Internet Protocol utilizes transmissions through the Internet. Services like Skype and Vonage make use of this technology. When it comes to voice and voice messages, there’s hardly ever a problem; however, when it comes to using an online fax service number, there has been some difficulties reported.
A lot of times the reason for this is with the service providers end. Service providers must configure their systems to effectively handle fax transmissions in order for the entire system to work perfectly for fax. If it’s not configured, no amount of coaxing will get it to work dependably, and the receiver will get spotty, poor results with a wealth of communication errors. Even if you can get the VoIP service to configure their services to handle fax traffic, it might not remain that way. As a result, it might be working perfectly for a while, and suddenly people will start to have difficulty. There have been many times when these types of long distance providers will also subcontract long distance service without the knowledge of the customer, and it will result in spotty, error-prone service.
These things have to be considered whenever you would be signing up for a new service. And that is where a free trial could work to your advantage. In the event that a client of yours runs into difficulty in sending a fax by using VoIP, you can suggest to them to send you a test fax using 10-10-220 (Telecom *USA/MCI Worldcom). Instead of dialing directly, they would have to dial 1010-220-111-111-1111 where the 1s are the telephone number provided by you for receiving faxes. If the fax goes through, then the issue is with their VoIP provider, and they’ll need to find a different provider in order to send faxes or contact their provider to see if they can get the configuration changed.
If after trying out the 1010-220 option, and they still encounter problems, try to ask them what type of machine they are utilizing, as well as the kind of error in transmission that they receive whenever they would be sending the fax to your online service. With a fax to email service, you will be able to have support assist you with the problem. Also, if it’s an HP machine, it might be one of the batch of fax machines that HP produced that contained a firmware bug that was creating problems when sending in ECM mode. This is supposed to have been fixed, but on a number of machines it might still be a problem.
It is a great way to work with a fax to email/email to fax online service provider, so that the space that is used by an office equipment with a digital method of sending/receiving faxes could be minimized. Choosing a company that has the knowledge, support and longevity is key to getting a great service that will serve your needs. Check out various reviews to see if there are satisfied customers who made use of the service successfully, and try to look for free trials so that you may see if they are offering the services that you need. Make sure that support is readily available for any problems like VoIP problems where you can get immediate information on how to proceed. Keeping these few things in mind will go a long way towards making your transition from in-house, office equipment to online transmission effortless and straightforward.
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