If you're having problems with another user, or believe that someone is violating the Terms of Service, you can make a report to the Blurty Abuse Team.
Before you make a report, though, there are some things that you should do first. The very first thing to do is to read through the rest of the frequently asked questions in this section of the FAQ. These FAQs will give you an idea of the kind of things that the Abuse team regularly deals with, and will help you to resolve situations on your own without involving the Abuse team.
After you've read through that, look through the Terms of Service [ http://www.blurty.com/legal/tos.bml ] and see whether or not the situation is actually a violation of the Terms of Service. If the ToS isn't being violated, the Abuse team won't get involved.
If after you do that, you would still like to file a request and have the Abuse team make an investigation, you will need to include the following:
* Your username
* The usernames of all other users involved
* URLs to SPECIFIC posts or comments where you feel that the ToS has been violated. The Abuse team WILL NOT investigate requests without this information.
* Any other proof that you would like to present.
Please note that the Abuse team will not consider comment notification emails, chat logs, system logs, or third party reports as evidence. Also note that the Abuse team doesn't accept requests on behalf of a third party. If your friend is being harassed, your friend will need to open a request under his or her own username.
Once you have gathered all the information and written a report, send it via the Support board (http://www.blurty.com/support/submit.bml) by opening up a request in the category Abuse while logged in under your username.
Your request will appear as a Support request. It will, however, only be visible to you and to members of the Abuse team.
You'll also get an email with a URL containing an authorization code that will allow you to view and comment on your Abuse request. It's very important that you don't share that URL with anyone. Don't post it anywhere, don't show it to your friends, and don't encourage people to use that URL to add their comments to your request. If you share that URL, your request is no longer secure and confidential. The Abuse team will close requests that are no longer secure, and you'll have to open another one.
Due to the high volume of requests and the fact that the Abuse team is composed of volunteers, it will take time for your request to be answered. Some requests are handled within days. Some others, especially the ones that require lots of investigation, may take several weeks. Please don't email the Abuse team again to ask about your request, as that will only add to the workload and delay your response further.
If you're interested in being considered for the Abuse team, please read the userinfo page of the Abuse community (http://www.blurty.com/userinfo.bml?user=abuse). Last Updated:
asciident, 2002-12-18
*
Back to the FAQ.
Back to the support area.
|
