If someone broke into your account and changed your password, you can still usually reclaim control of your journal. You need access to an email account that you had previously validated for your Blurty account.
If your email address has also been broken into, you will have to solve that problem before dealing with getting your stolen Blurty account back. Security of users' own email accounts is beyond Blurty's responsibility and ability, and you may wish to talk to whoever is hosting your email account.
Your Blurty account's security is based upon your email account's security. If you believe that your email account is secure, but are not positive, you should always change your email account password before changing your Blurty password.
If someone broke into your account, first go to
http://www.blurty.com/tools/emailmanage.bml
and check whether there are any unfamiliar email addresses there. If your email address hasn't been changed, immediately change first your email account password, and then your Blurty password. Your account is now as secure as you can make it.
If someone broke into your account and changed your email address, change your email account password and then change the email on your Blurty account to the one you had previously used to validate with . Re-validate your email address, and then visit
http://www.blurty.com/tools/emailmanage.bml
to remove the intruder's address from your account's status history. NOTE: You will need to re-validate an older email address before you can delete a more recent address, so in order to get rid of the intruder's email address, you'll need to re-validate your own old email address -- not a new one.
Assuming you have access to your email account and it is secure, follow these steps to reclaim your journal:
1. Go to http://www.blurty.com/lostinfo.bml .
2. Insert your username and email account and ask it to send you the current password.
3. Use that password to log into the account and check your Personal Information at http://www.blurty.com/editinfo.bml .
4. Follow the steps above to see what you need to do if your email address has been changed.
5. Change the password for the account, at http://www.blurty.com/changepassword.bml .
If proper precautions are taken, your account security will never be compromised in the first place. Users are responsible for the security of their own accounts. Preventing any journal break-ins is by far the BEST way to ensure your Blurty remains secure.
For more information on password security, please see
http://www.blurty.com/support/faqbrowse.bml?faqid=8 Last Updated:
greentea, 2002-12-14
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